Hotel Customer Data Privacy Policy
Effective Date: 11/09/2023
At Premier Hospitality Group (PTY) Ltd, we value the privacy and security of your personal information. This Customer Data Privacy Policy outlines how we collect, use, disclose, and protect your personal data when you visit our hotel or use our services. We are committed to complying with all applicable data protection laws and regulations.
1. Information We Collect
We may collect the following types of personal information:
• Contact Information: Your name, email address, phone number, and postal address.
• Identification Information: Passport, driver’s license, or other identification documents.
• Reservation Information: Details about your bookings, including check-in and check-out dates, room preferences, and payment information.
• Payment Information: Credit card details, billing information, and transaction history.
• Communication Information: Your correspondence with us, including emails and feedback.
• Location Information: Data on your location if you use location-based services.
2. How We Use Your Information
We use your personal information for the following purposes:
• To process your reservations, check-ins, and check-outs.
• To send booking confirmations, pre-arrival emails, and post-stay surveys.
• To provide services such as room service, housekeeping, and concierge assistance.
• To improve our services and tailor them to your preferences.
• To protect against fraud, unauthorized access, or other illegal activities.
• To comply with legal requirements and regulations.
3. Data Sharing
We may share your personal information with third parties, including:
• Service Providers: Companies that provide services on our behalf, such as payment processing, IT support, and marketing.
• Government Authorities: When required by law or in response to a legal request.
• Business Partners: With your consent or as part of a partnership.
• For Legal Protection: To protect our rights, privacy, safety, or property, and that of our customers or others.
4. Data Security
We take data security seriously and employ technical and organizational measures to safeguard your information. These measures include encryption, access controls, and regular security assessments.
5. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including any legal, accounting, or reporting requirements.
6. Your Rights
You have certain rights regarding your personal information, including:
• Access: You can request access to the personal data we hold about you.
• Correction: You may request the correction of inaccurate or incomplete data.
• Deletion: You can request the deletion of your data, subject to legal obligations.
• Object: You may object to certain processing activities.
7. Cookies and Tracking Technologies
We use cookies and similar technologies on our website to improve your browsing experience. You can manage your cookie preferences through your browser settings.
8. Updates to the Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the date of the last revision will be updated accordingly.
9. Contact Information
If you have any questions, concerns, or requests related to your personal information or this Privacy Policy, please contact us at:
Premier Hospitality Group (PTY) Ltd
The Vic – 22 Cape Road, Mill Park,PE
The Humewood – 33 Beach Road, Humewood, PE
The Humewood: 041 100 0123
The Vic: 041 373 1566
The Humewood: thehumewood@stayphg.co.za
The Vic: thevic@premprop.co.za
We are committed to protecting your privacy and ensuring the security of your personal information. Thank you for choosing Premier Hospitality Group (PTY) Ltd , and we look forward to serving you.